Terms of Service

1. Services

CrestLake Studio ("we", "us") provides custom web design, development, and local SEO services for small businesses, plus ongoing website care plans (SiteCare) and one-time sprints. Services and prices are described on our pricing page and in individual project scope documents.

2. Pricing and Payment

• Prices are published on our website and confirmed in your project scope document.
• One-Page Launch ($495): a start payment of $250 is due before work begins; the $245 balance is due at launch.
• Business Website ($1,495): a start payment of $495 is due before work begins; the remaining balance is due at launch. Alternatively, the Business Website monthly plan is $299 setup plus $149/month with a 12-month minimum term.
• Premium Custom projects (from $2,800) are quoted in a written scope document, including the start payment due before work begins and the balance due at launch.
• One-time sprints (Stabilization Sprint, $299; Google Business Sprint, $395) are paid in full at booking.
• Payment methods: credit card via Stripe, or bank transfer.
• Late payments may delay your project timeline.

3. Scope Changes

Any changes to the agreed scope will be quoted and agreed in writing before work begins. We do not send surprise invoices. If the scope grows, we agree the new number first.

4. Timeline

Free previews are delivered within 48 hours of receiving your Facebook page or current website. One-Page Launch sites go live within 5 days, and Business Websites within 14 days, in each case counted from your start payment and receipt of your answers and photos from our copy call. Premium Custom projects typically launch in 3-4 weeks, with the date confirmed in the scope document. Timelines depend on timely delivery of answers, photos and other assets by the client. If client-provided material is delayed, the launch date will shift accordingly.

5. Client Responsibilities

• Provide accurate business information, logo, and photos, and complete the copy call so we can write your site copy
• Respond to review requests within 3 business days
• Make the start and balance payments on time
• Provide access to domain registrar and Google Business Profile if needed

6. Intellectual Property

Upon full payment, the client owns the website code and content outright. On the Business Website monthly plan, ownership transfers after the 12th monthly payment, or earlier under a written buyout. CrestLake Studio retains the right to display the completed work in our portfolio, unless the client requests otherwise in writing.

7. Post-Launch Support

30 days of free support is included after launch, covering bugs and minor changes. After 30 days, ongoing support is available through SiteCare plans at $150, $300, or $500 per month (optional, cancel anytime). Major changes and new features are quoted separately.

8. Hosting and Third-Party Services

Websites are hosted on Cloudflare Pages. The client is responsible for any third-party subscription costs (booking tools, payment processing, domain renewal). We will clearly communicate which costs are included and which are the client's responsibility.

9. Refunds

The 50% deposit covers initial design and development work and is non-refundable once work has begun. If we have not started work, the deposit is refundable within 5 business days of payment.

10. Liability

CrestLake Studio is not liable for loss of revenue, search ranking changes, or business outcomes resulting from the website. We build quality, fast, SEO-optimized sites — but we cannot guarantee specific search rankings or business results.

11. Cancellation

Either party may cancel the project with 7 days written notice. If the client cancels after work has begun, the deposit is non-refundable. If we cancel, any deposit paid will be refunded in full.

12. Governing Law

These terms are governed by the laws of the State of Florida. Any disputes will be resolved in Lake County, Florida.

13. Contact

Questions about these terms? Email hello@crestlakestudio.com or call (609) 937-1925.